PolkaDot

DELIVERY INFO Make sure you provide us with a valid info(phone,email address,house address…)on your order so as to avoid any errors on deliveries. When payments are made and confirmed, we’ll proceed with registration of your order for delivery. Immediately we register your package for delivery, a tracking number will be sent so you track your package. NB- Payments are done manually via Cashapp, PayPal, Zelle, ApplePay, Bitcoin REFUND POLICY We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at polkadotchocolate.cali@gmail.com. Please note that returns will need to be sent to the following address: 2501 GRANDE VISTA OAKLAND CA 94601-1219 USA If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at polkadotchocolate.cali@gmail.com DAMAGES AND ISSUES Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. EXCHANGE The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. REFUNDS We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at polkadotchocolate.cali@gmail.com